Terms of service

Last updated: 23 October 2026

1. About us

This website, allouria.com, is operated by Allouria, an online shop based in the United Kingdom. In these terms, "we", "us" and "our" mean Allouria, and "you" means the person using our website or buying from us. You can contact us at hello@allouria.com or via our Contact page.

By using our website or placing an order, you agree to these terms. Please read them carefully. Nothing in these terms affects your statutory rights as a consumer.

2. Our products

We do our best to show our products accurately. Colours can look slightly different depending on your screen and lighting, and small variations in shade between batches are normal for natural silk. Product images are for illustration, and some lifestyle photos are styled or digitally created to show how the product looks in use.

3. Orders

When you place an order, you'll receive an email acknowledging it. A contract between us is formed when we send that order confirmation. We may decline or cancel an order, for example if a product is unavailable or there is an obvious pricing error. If we do, we'll let you know and give you a full refund.

4. Prices and payment

All prices are shown in pounds sterling (GBP). Delivery to UK addresses is free. Payment is taken when you place your order and is processed securely by our payment providers.

5. Delivery

We deliver to UK addresses only. Delivery times are estimates, usually 5–10 working days. Please see our Shipping policy for full details. If your order hasn't arrived within a reasonable time, please contact us.

6. Cancellations, returns and refunds

You have the right to cancel your order within 14 days of receiving it, and you have rights if an item is faulty or not as described. Please see our Refund policy for how this works.

7. Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not responsible for loss or damage that was not foreseeable, or for business losses. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer.

8. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier delays, severe weather or supply shortages. If this happens, we'll contact you and do what we can to minimise the effect.

9. Using our website

You may use our website for personal, non-commercial purposes. All content on this website, including text, images and our logo, belongs to Allouria or is used with permission, and may not be copied or reused without our written consent. You must not misuse our website, for example by introducing viruses or attempting to gain unauthorised access.

10. Your information

We use your personal information as set out in our Privacy policy.

11. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one on our website when you placed it.

12. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

13. Contact us

If you have any questions about these terms, please email hello@allouria.com or use the Contact page on our website.